Terms of Sale
Your use of our website signifies your consent to the collection, processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined within this document.
All prices on the website are shown in GBP. Prices are shown exclusive of VAT at the UK standard rate. Shipping is extra.
Delivery will be calculated at checkout based on the value of the order. Delivery will be within 3 / 4 days subject to items being in stock. Delivery cost is inclusive of VAT. We only ship items outside the UK by special arrangement.
Data Protection and security of information
Our site uses secure server software to protect your information whenever you place an order or access your account information. Our software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us.
We follow a strict security procedure as required under UK Data Protection Legislation (the Data Protection Act) to protect the information that we store about you from unauthorised access.
Protecting your privacy
- Access to customer account information is limited solely to those who need access for the performance of their job.
- We use full login and password controls on our sales control system.
- Confidentiality and database access controls are reviewed periodically and updates as required to further protect your personal data.
For more information on privacy please see our privacy statement.
Credit Card Security
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information that you input.
When you place an order, your credit card numbers are not stored, neither do we allow you to store this number in your account for safety reasons. We only transmit the entire credit card number to the appropriate credit card company during the processing of your orders, and only the bank will ever hold your card details WE DO NOT STORE OR SEE CREDIT CARD DETAILS.
We use PGP software to encrypt your details as they are transferred to our database. It is vitally important that you take measures to protect against unauthorised access to your password and to your computer.
Always ensure that you log off once you have finished using a shared computer.
The Customer's rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Returns will only be accepted if an item is found to be faulty. If that is the case, we will offer a full refund or exchange of the item at no cost to the customer.
You have the right to cancel your contract to purchase within 7 calendar days of delivery to obtain a refund of the cost of the goods. To return an order under this regulation, the Customer must contact us within 7 days of the date that the order was delivered. After this period, the contract will have deemed to be successfully completed for the purposes of the Distance Selling Regulations. Exclusions to this 7 day cooling off policy are non-stock goods that have been ordered in by us to fulfil specific customer requests, or goods that have been customised by us to customer specifications.
Cancellation of this contract to purchase can be made by email or in writing. In all cases the invoice number relevant to the goods being returned must be quoted. A telephone call is not sufficient to cancel your contract - such termination must be given in a "durable" medium such as in email or letter form. The email address used to send the cancellation must be the same email address submitted with the order. If sending cancellation by letter, a copy of the original invoice must be included. Please ensure that the letter arrives with us within the 7 day period; otherwise the contract will be deemed to have been completed. On receipt of cancellation from the customer, the correct returns address and a Returns Authorisation Number will be issued to the customer which must be printed clearly on the outside of the parcel. NO GOODS CAN BE RETURNED WITHOUT FIRST RECEIVING A RETURNS AUTHORISATION NUMBER! A copy of the original invoice must be included with the returned item.
The customer is bound by law to retain possession of the goods and to take reasonable care of them during the 7 day period - a customer who fails to do so is in breach of their statutory duty under the distance selling regulations, and is guilty of an offence. We require the unwanted goods to be returned within 7 calendar days of the customer cancelling the contract (i.e. a maximum of 14 days elapsed from the time the customer receives the goods to the day that we receive them back). The unwanted goods must be returned complete and undamaged, in resaleable condition along with all accessories and instructions. The original packing must be returned in reasonable condition also, and the return should be suitably packed so as to ensure prompt, safe, undamaged return delivery to us. The original shipping cost to the customer (as stated above) is NOT refundable to the customer. The customer is also responsible for return shipping costs under this regulation, and we recommend that any returns made to us be both insured and registered.
We will refund to the customer the invoice value of the goods (minus original shipping cost)
Products carry warranty against failure due to faulty materials or workmanship for a period of 12 months from the date of delivery.
Warranties are NOT transferable to any third party. Warranty is dependent upon and subject to the Customer using the goods or operating the equipment in accordance with the instructions, and not modifying, altering or abusing the goods or equipment in any way. Damage caused by rough or violent treatment or immersion in water is not covered by warranty. Any alteration to products in any fashion will invalidate the warranty. These exclusions are to be read in addition to any other warranty exclusions made by the manufacturer of the product in question. Goods that become faulty during warranty period should be brought to our attention immediately by sending us an email to advise us of the fault as perceived by the Customer.
The goods will be received by us, inspected and we will then repair/replace/refund as appropriate. The customer is responsible for returning the product(s) in question to us in otherwise perfect condition, and we recommend that any returns made to us be both insured and registered; The Customer is responsible for the shipping costs of any returns. Refunds otherwise given will be minus shipping charges incurred by us, and may be subject to a processing fee to cover administration costs.
Any defect in the quality, quantity or condition of the goods should be notified by the Customer to the us, on receipt of the goods and the delivery should be refused by the Customer. If the Customer where possible, does not notify us and does not refuse the delivery, we may not accept liability for such defect and the Customer may be required to pay for the goods in full as if delivered.
We will inspect the returned goods and if the defect is acknowledged and accepted, the Customer will be given the option of replacement at no additional cost or a full refund of the price of the goods. We will have no further liability to the Customer.
Under no circumstances will we be liable to the Customer for any loss of profits, additional costs, indirect or consequential loss or damage arising out of any defect in goods supplied. Our liability will be restricted to the value of goods returned found to be defective on inspection. This does not affect your statutory rights as a consumer or the Company's liability to the Customer for fraudulent misrepresentation or for death or injury resulting from the Company's negligence.
The validity, legality or enforceability of any part of these terms and conditions will be unaffected by the invalidity, illegality or unenforceability of any individual part of these term and conditions.
The terms and conditions shall be governed by and interpreted in accordance with English Law.